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Scale as you grow | Take control of costs | Add-on & customisations |
As your business grows, you can easily upgrade plans to include more features and support more projects and users. | PQFORCE charges by active projects, not by users. No more worrying about overpaying for unused licenses. | Add-ons and customisations available to help you get the most out of PQFORCE. |
| | |
Scale as you grow | Take control of costs | Add-on & customisations |
As your business grows, you can easily upgrade plans to include more features and support more projects and users. | PQFORCE charges by active projects, not by users. No more worrying about overpaying for unused licenses. | Add-ons and customisations available to help you get the most out of PQFORCE. |
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What does a PQFORCE subscription include, and how long does it run?
A PQFORCE subscription provides immediate access to the selected edition. Subscriptions renew automatically based on the chosen billing cycle. In the homepage dashboard at www.pqforce.com, users can manage each system individually by clicking "Manage Subscription" on the respective system. This allows them to disable automatic renewal, change the billing period, adjust resources and projects, or switch to a different PQFORCE Edition.
What is a ‘resource’ in PQFORCE, and how are they applied under my subscription?
A resource in PQFORCE is anything that has limited availability and can be scheduled for work. In PQFORCE Smart Edition, it can be a single employee, a department or a team. Meanwhile, in PQFORCE Enterprise, the definition of resources is highly customisable to meet the user’s specific needs and requirements.
PQFORCE Smart Edition includes 50 free resources, but additional resources cannot be added. For PQFORCE Professional and PQFORCE Business Edition, 50 and 100 free resources are included, respectively. Additional resources can be subscribed to in increments of 100 up to a maximum of 300 resources.
If you require more than the projects and resources, please contact us.
What counts as a project in PQFORCE? Do completed projects count?
All projects in the Project and Portfolio Management module are divided into active and closed projects, and all of them count in the total project volume. When a project is backed-up, data is exported from the system and can be deleted in the system itself. In Professional and Business Editions, all active projects are assigned a status that identifies their life-cycle progress, the last of which is 'closed.' Closed projects contribute to the total project volume, unless they are exported as a back-up. A project which is managed inside different portfolios only counts once in the total project volume.
How do I subscribe for a PQFORCE system? When will I have to pay?
PQFORCE is a cloud solution that can be subscribed to from the PQFORCE website. Subscriptions include the resources and projects based on the edition selected and are paid by credit card either monthly, quarterly, or yearly. You can deactivate your system at any time before the billing period ends. In addition, depending on your country and whether you are an individual or business, value-added taxes may be applied.
What is the PQFORCE pricing model?
PQFORCE’s pricing model is flexible, depending on the selected edition and the number of projects that meet your current and future needs. Each edition is tailored to meet company requirements and offers features to enhance project management efficiency and effectiveness.
Once you’ve chosen an edition, customise your subscription by selecting the number of projects you need. The subscription cost is based on the chosen edition and the number of projects or resources included.
Regardless of the edition chosen, your subscription includes the first 5 projects and 50 resources for free. The cost per project decreases as the number of projects increases.
PQFORCE Smart Edition includes a minimum of 5 projects and 50 resources, which are provided free of charge. You can upgrade to a paid version that includes up to 100 projects and 50 resources. The more projects you buy, the less you pay for each one.
For PQFORCE Professional and Business Editions (coming soon), a 60-day free trial is offered, upon which you have the option to upgrade to a paid version or a higher edition. These editions provide additional features and allow you to customise the number of resources and projects in your subscription.
PQFORCE Enterprise is an extension of PQFORCE Business Edition, offering a fully customisable environment. For more information, please contact our sales team.
PQFORCE offers a 5% discount for a quarterly subscription and a 10% discount for a yearly subscription.
Can I manage multiple PQFORCE subscriptions from the same account?
Yes, you can manage multiple subscriptions from the same customer account. When you register with an email address and password on the PQFORCE website, a customer account is created. Each customer account can create one (1) free Smart Edition account, but it can host multiple paid systems. A customer account allows users to purchase additional independent PQFORCE subscriptions without re-registering to the website.
Can I use PQFORCE for free?
Yes. PQFORCE’s Smart Edition is free of charge for up to 5 projects and 50 resources. If you want to manage more projects and resources, you can upgrade your PQFORCE Smart Edition or choose another PQFORCE Edition.
The higher-tier editions, PQFORCE Professional and PQFORCE Business Edition, include a 60-day free trial period.
What payment options are available?
Payments can be made by credit card. Please contact our support for other payment methods.
How do I upgrade my subscription?
You can upgrade your active subscription anytime by accessing the Homepage Dashboard on the PQFORCE website at www.pqforce.com upon login. You can increase the number of projects included in your current plan or upgrade to a higher edition.
When you upgrade to a higher edition before your current subscription ends, the price of the additional number of resources and projects will be charged to your credit card on a pro-rata basis for the remainder of the current billing period.
For PQFORCE Smart Edition, you can upgrade to support up to 100 projects. However, the number of resources remains limited to the 50 included for free.
With PQFORCE Professional Edition, you can purchase up to 100 projects and expand beyond the 50 free included resources, with additional resources available in increments of 100-resource packages for a max of 300 resources.
PQFORCE Business Edition also allows users to upgrade to 100 projects online and 300 resources for a fee. The first 100 resources are included free of charge. If you want to upgrade to more than 100 projects, please contact our Customer Support team.
If you require a fully customisable solution, PQFORCE Enterprise offers options tailored to your organisation's needs.
Please note that you will need to contact our Sales team if you wish to exceed the 100 project limit.
Can I cancel my subscription? Am I entitled to a refund if I cancel a subscription?
Subscriptions can be cancelled at any time, but you will not be entitled to a refund on any paid subscriptions. Subscriptions are paid in advance, and the system is available for the selected period (month, quarter, year). The system will remain accessible for the duration of the chosen and paid subscription period (monthly, quarterly or annually).
To deactivate your subscription, you can stop the automatic payment renewal. Please note that when the subscription has expired, the system will be deleted 90 days after the end of the chosen and paid subscription period.
For users registered to the free Smart Edition (without any payment plan), the system will be deleted after 90 days of inactivity.
How can I get support?
PQFORCE includes an integrated help system named Context-help, located in the top-left corner of the interface. This system is directly linked to the User Manual. By interacting with items in the view, you can be redirected to the corresponding paragraph in the user manual.
From the same top-left corner menu, you can also access video tutorials for step-by-step guidance.
If you experience any issue using PQFORCE, contact customer support at gethelp@pqforce.com.
For Enterprise Edition subscribers or those with a standard SLA (Service Level Agreement), a telephone hotline and dedicated support e-mail address are available. Users can also report unexpected system behaviour through the contact form.